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Privacy Policy
At CityLens, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also outlines your rights and how you can control your information.
By using our website, applications, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
Table of Contents
- What Information We Collect
- How We Use Your Information
- Cookies and Tracking Technologies
- Creating an Account
- How We Share Your Information
- Data Security and Retention
- Your Rights and Choices
- Children’s Privacy
- Changes to This Policy
- Contact Us
1. What Information We Collect
We may collect the following types of personal information when you interact with our website or services:
| Category | Examples |
|---|---|
| Identity Information | Name, I/C number, date of birth, gender |
| Contact Information | Email address, phone number(s), billing address, shipping address |
| Account Information | Username, password (encrypted), preferences, order history |
| Transaction Information | Payment details, purchase history, order details |
| Technical Information | IP address, browser type, operating system, device information, referring website |
| Usage Information | Pages viewed, time spent on site, items viewed or searched, clickstream data |
| Survey Responses | Feedback, ratings, responses to promotions or questionnaires |
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Manage Our Services
- Process your transactions and orders
- Create and manage your account
- Verify your identity and prescription details (where applicable)
- Respond to your inquiries and provide customer support
- Notify you of service updates or issues
To Improve and Personalize Your Experience
- Remember your preferences and settings
- Recommend products and content tailored to your interests
- Analyze how you use our website to improve functionality and user experience
- Conduct research, surveys, and data analysis
To Communicate With You
- Send administrative information (order confirmations, account updates)
- Respond to your requests or feedback
- With your consent, send marketing communications about products, promotions, or events we think you will enjoy
For Security and Legal Compliance
- Detect and prevent fraud, unauthorized access, or other illegal activities
- Enforce our Terms & Conditions
- Comply with applicable laws, regulations, or legal requests
- Conduct audits and internal record-keeping
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize your device and remember your preferences.
How We Use Cookies
- To keep you logged in to your account
- To remember items in your shopping cart
- To understand how visitors use our site (e.g., pages viewed, time spent)
- To deliver content relevant to your interests
Your Cookie Choices
Most browsers allow you to manage cookie preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website (such as placing orders).
4. Creating an Account
To access certain features (like placing orders or saving your preferences), you may need to create an account. When you register, we collect:
- Name
- Email address
- Phone number(s)
- Billing and shipping addresses
- Date of birth
- Password (encrypted)
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Payment processors, shipping partners, IT hosting, customer support tools (all bound by confidentiality agreements) |
| Business Partners | When you consent to receive offers from our partners (e.g., joint promotions) |
| Legal Authorities | When required by law, court order, or to protect our legal rights or the safety of others |
| Business Transfers | In the event of a merger, acquisition, or sale of assets (with notice to you) |
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. Data Security and Retention
Security Measures
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These include:
- Secure servers and encrypted data transmission (SSL)
- Restricted access to personal data (only employees who need it)
- Regular security reviews and updates
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, audit, or legal compliance). When we no longer need your information, we will securely delete or anonymize it.
In general, we retain order records for six (6) years as stated in our Terms & Conditions.
7. Your Rights and Choices
Under Malaysian law (Personal Data Protection Act 2010) and similar regulations, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data (subject to legal obligations)
- Opt-Out: Withdraw consent for marketing communications at any time
- Restriction: Limit how we process your data in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Marketing Communications
You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing message or by contacting us directly. Even after opting out, you may still receive non-marketing communications (e.g., order confirmations, account updates).
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:
- Posting the updated policy on this page with a revised “Last Updated” date
- Where appropriate, sending a notification to your registered email address
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
CityLens Sdn. Bhd.
📧 Email: [email protected]
📱 WhatsApp: +6011 2529 1660 (Mon–Fri, 11 am – 5 pm)
📞 Phone: +607 289 0340 (Business hours)
📍 Address: No. 7, Jalan Dedap 13, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia
We are committed to working with you to resolve any privacy concerns you may have.