Cookie Policy

This Cookie Policy explains how CityLens Sdn. Bhd. (“CityLens”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit or interact with https://www.citylens.com.my (the “Website”).

By continuing to use our Website, you agree to the use of cookies as described in this Policy, subject to your cookie preferences.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, or other device when you visit a website. Cookies help websites function properly, remember user preferences, improve performance, enhance security, and provide analytics and marketing insights.

Cookies may be:

• Session Cookies – deleted when you close your browser.
• Persistent Cookies – remain on your device until they expire or are deleted.
• First‑Party Cookies – set directly by CityLens.
• Third‑Party Cookies – set by external service providers such as Google and YouTube.

2. Why We Use Cookies

We use cookies to:

• Ensure the Website functions properly.
• Enable shopping cart and checkout features.
• Remember your preferences and settings (e.g., language, currency).
• Improve Website performance and user experience.
• Measure Website traffic and visitor behaviour.
• Deliver relevant marketing and advertising content.
• Protect against fraud and enhance security.

3. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are necessary for the operation of our Website and cannot be disabled. They are typically set in response to actions you take, such as logging in, adding items to your cart, or making a payment.

Examples:

• Session management cookies (e.g., PHPSESSID)
• Security and authentication cookies
• Shopping cart functionality (woocommerce_cart_hash, wp_woocommerce_session_)
• Checkout and payment process cookies

Without these cookies, certain Website features (including ordering) will not function properly.

Performance and Functionality Cookies

These cookies help improve Website performance and remember your preferences for a better shopping experience.

Examples:

• User preference settings (e.g., store_notice)
• Language and region selection
• Website feature enhancements

Disabling these cookies may affect certain Website functions but will not prevent core checkout.

Analytics Cookies

These cookies help us understand how visitors use our Website so we can improve our services. They collect aggregated, anonymous data.

Examples:

• Google Analytics (_ga, _gid, _gat)
• Visitor traffic measurement
• User journey tracking (pages visited, time spent)

Analytics data does not directly identify individual users. However, IP addresses may be collected.

Advertising and Marketing Cookies

These cookies help us deliver relevant advertisements, limit how often you see an ad, and measure advertising effectiveness. They may be placed by third‑party providers.

Examples:

• YouTube embedded video cookies (VISITOR_INFO1_LIVE, YSC)
• Google AdSense / marketing tracking cookies
• Remarketing and audience‑building technologies

You may see CityLens advertisements on other websites based on your browsing history.

Unclassified Cookies

Certain cookies may not yet be fully categorized. We regularly review and update our cookie classifications as information becomes available from service providers.

4. Third‑Party Cookies

Some cookies on our Website are placed by third‑party providers. These include:

These third parties may collect information according to their own privacy and cookie policies. We recommend reviewing their policies for further information.

5. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our Website, a cookie consent banner will appear. You can:

• Accept all cookies
• Reject non‑essential cookies (essential cookies will still function)
• Customise your preferences

You can change your consent at any time through our Cookie Settings tool (usually accessible via a floating icon or footer link).

Browser Controls

Most web browsers allow you to:

• View stored cookies
• Delete existing cookies
• Block cookies entirely (including essential cookies)
• Enable “Do Not Track” signals (if supported)

Important: Blocking essential cookies may prevent you from using the shopping cart and checkout features. Blocking analytics or marketing cookies will not affect core functionality.

How to Adjust Browser Settings:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

For other browsers, please refer to the browser’s help documentation.

6. Other Tracking Technologies

In addition to cookies, we may use similar technologies such as:

• Web beacons (clear GIFs) – small invisible images that help us track user activity.
• Tracking pixels – used in emails to see if you opened a message.
• Tags – code snippets to help manage analytics and marketing tools.
• Local storage – stores data locally on your device (e.g., shopping cart items).

These technologies help us measure Website performance, improve user experience, and evaluate marketing campaigns.

7. Personal Data and Privacy

Some cookies may collect information that can be linked to an identifiable individual (e.g., your IP address or user ID). Where this occurs, such information will be processed in accordance with our Privacy Policy and applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA).

We do not sell personal data collected via cookies to third parties.

For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy (link to your Privacy Policy page).

8. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices.

Any updates will be published on this page together with a revised “Last Updated” date. If we make material changes, we may notify you via the Website or email.

We encourage you to review this Policy regularly.

9. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact us:

CityLens Sdn. Bhd.
📧 Email: [email protected]
📱 WhatsApp: +6011 2529 1660
🌐 Website: https://www.citylens.com.my
📍 Address: No. 7, Jalan Dedap 13, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia
🕘 Business Hours: Monday – Friday, 11:00 AM – 5:00 PM